FAQs

Your Home Office Guru

1. Where do you ship from?

We work with a trusted network of global suppliers through AutoDS. Depending on the product, your order may ship from the UK, EU, US or international fulfilment centres to ensure the fastest delivery.


2. How long does delivery take?

Typical delivery times:

  • UK: 7–15 business days

  • US: 7–15 business days

  • Europe: 7–20 business days

  • Canada & Australia: 10–20 business days

  • Rest of World: 10–25 business days

Some items may arrive sooner or in separate packages.


3. Why did I receive my order in multiple packages?

To speed up delivery, items may be shipped from different suppliers. This means your order may arrive in separate parcels, each with its own tracking number.


4. How do I track my order?

Once your order ships, you’ll receive a tracking link by email. Tracking updates may take 2–5 days to appear, depending on the courier.


5. Can I cancel my order?

Orders can only be cancelled within 12 hours of purchase. After this, the order may already be processed by the supplier and cannot be cancelled.


6. What if my item arrives damaged or faulty?

If your item arrives damaged, defective or incorrect, we will replace or refund it. Please contact us within 7 days of delivery with:

  • A description of the issue

  • Photos or video of the damage

  • Photos of the packaging (if applicable)

Email: support@yourhomeofficeguru.com


7. Do you accept returns?

Yes — eligible items can be returned within 14 days of delivery, provided they are:

  • Unused

  • Unopened

  • In original packaging

Some suppliers do not accept change‑of‑mind returns. Return shipping costs may apply.


8. Which items are non‑returnable?

The following cannot be returned:

  • Used or opened items

  • Personalised or custom products

  • Clearance or final‑sale items

  • Hygienic items (e.g., certain mats or ergonomic supports)

  • Items marked “non‑returnable” on the product page


9. Do you offer refunds?

Refunds are issued once the supplier receives and inspects the returned item. Processing times:

  • Supplier: 3–7 business days

  • Bank/payment provider: 3–10 business days

Shipping fees are non‑refundable unless the item was damaged or incorrect.


10. Will I have to pay customs fees?

Some international orders may incur customs duties or taxes. These charges are determined by your country and are the customer’s responsibility.


11. What if my order is delayed or lost?

A shipment is considered lost if it has not arrived within:

  • 30 business days for UK, US, EU

  • 40 business days for all other regions

If this happens, contact us and we’ll investigate or arrange a replacement/refund.


12. How do I contact customer support?

You can reach our support team at: support@yourhomeofficeguru.com

We aim to respond within 24–48 hours.